tv999 Terms & Conditions — Know Your Rights and Responsibilities

By registering an account on tv999 or by using any part of the tv999 service — including browsing the platform, viewing odds, depositing funds, placing bets, or playing casino games — you confirm that you have read, understood, and accepted these Terms in full. Acceptance is effective from the moment of your first interaction with the platform.

These Terms apply in conjunction with any additional rules, policies, and guidelines published on the tv999 platform, including the Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules. In the event of any conflict, these Terms take precedence unless a specific supplementary document explicitly states otherwise.

tv999 reserves the right to amend these Terms at any time. Continued use of the platform following the publication of any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The effective date at the top of this document reflects the date of the most recent revision.

To be eligible to register and use tv999, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age and possess the legal capacity to enter into a binding contract.
• You are accessing the platform from a jurisdiction in which online betting is not prohibited under applicable local law.
• You are not a current or former employee, contractor, agent, or affiliate of tv999, nor an immediate family member of any such person.
• You have not previously had an account suspended or permanently closed by tv999 for a violation of these Terms.
• You are acting on your own behalf and not as an agent, proxy, or representative of any third party.

tv999 may at any time request documentary evidence of age, identity, or residential address. Failure to provide satisfactory documentation within a reasonable time frame — ordinarily 7 business days of the request — will result in the suspension of betting and withdrawal privileges until verification is complete.

Each individual is permitted to hold one (1) account on tv999 only. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate account suspension and permanent ban.

During registration, you are required to provide accurate, complete, and current information. You must not use fictitious names, borrowed identity documents, or false contact details. tv999 reserves the right to void bets and forfeit balances associated with accounts found to contain materially false registration information.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. tv999 accepts no liability for losses arising from unauthorised access to your account where such access results from your failure to maintain credential security. You agree to notify tv999 support immediately upon becoming aware of any unauthorised use of your account.

tv999 reserves the right to close, suspend, or restrict any account at its sole discretion, including where it suspects a breach of these Terms, fraudulent activity, or where required to do so to comply with applicable legal or regulatory obligations.

All deposits to and withdrawals from tv999 accounts are processed exclusively in Bangladeshi Taka (BDT). The following payment methods are accepted on the platform:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank

The minimum deposit amount is ৳500. Minimum and maximum withdrawal thresholds are displayed within your account dashboard and may be updated from time to time. Deposits are typically credited within 60 seconds of payment confirmation. Withdrawal processing times are ordinarily between 15 and 60 minutes for mobile banking methods, and up to 3 business days for bank transfers, subject to verification requirements.

Withdrawals will only be processed to a payment method that has been previously used for a deposit on the account, or to an account held in the same name as the registered tv999 account. tv999 reserves the right to request additional identity verification documents prior to processing any withdrawal, and to delay withdrawal processing pending satisfactory verification.

tv999 does not accept deposits from third parties. Any deposit identified as originating from an account not belonging to the registered account holder will be reversed, and the associated account may be suspended pending investigation. Attempting to deposit funds derived from unlawful activity constitutes a serious breach of these Terms and will be reported to the relevant authorities.

tv999 may from time to time offer promotional bonuses, free bets, cashback offers, reload bonuses, and other incentives to eligible players. All promotions are subject to the specific terms and conditions published alongside each offer, which form part of these Terms by incorporation. In the event of conflict between a promotion's specific terms and these general Terms, the specific promotion terms apply to that promotion.

Unless stated otherwise in a specific promotion's terms, the following general bonus conditions apply to all tv999 promotions:

• Bonuses are available to one account per household, device, or IP address.
• All bonus funds are subject to a wagering requirement that must be met before any bonus-derived winnings may be withdrawn. The applicable wagering requirement is stated in the promotion terms.
• Bonus funds must be used within the validity period stated in the promotion terms. Unused bonus funds will expire automatically.
• tv999 reserves the right to withdraw a promotional offer, modify its terms, or disqualify a player from a promotion where there is evidence of bonus abuse, including but not limited to: exploitation of offer terms, use of multiple accounts, or strategic play designed to circumvent wagering requirements.
• In cases of bonus abuse, tv999 may void the bonus, void any winnings derived from the bonus, and suspend the associated account.

All bets placed on tv999 are subject to the betting rules applicable to the relevant sport or event, as published on the platform. It is your responsibility to familiarise yourself with the applicable rules before placing a bet. The following general betting conditions apply across all sports markets on tv999:

• Bets are accepted only when sufficient funds are available in your account at the time of placement. Bets placed on credit are not accepted.
• Once confirmed, bets are binding and cannot be cancelled or amended by the player, except where tv999 expressly provides a cash-out option for the relevant market.
• tv999 reserves the right to void bets placed on markets where pricing errors have occurred due to technical fault, data feed error, or human error. In such cases, stakes will be returned to the player's account.
• In the event of event postponement, cancellation, or abandonment, bets will be settled in accordance with the applicable sport-specific rules, which may result in voiding the bet and returning the stake.
• Maximum stake limits and maximum payout limits apply per event and per market. These limits are displayed at the point of bet placement.
• tv999 reserves the right to limit stakes or restrict markets for any individual account at its sole discretion, including for accounts identified as consistently advantageous players.

All cricket markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals — are governed by the cricket-specific rules published in the sports rules section of the tv999 platform. Cricket bets will be settled based on official scores published by the relevant governing body (ICC, BCB, BCCI).

The tv999 casino and live casino products — including slots, live dealer tables, game shows, and specialty games — are provided by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe. Each game is governed by its own specific rules and payout structure, which are accessible within the game interface.

All casino game outcomes are determined by certified random number generators (RNG) for virtual games, and by physical game mechanics overseen by professional dealers for live casino games. tv999 does not manipulate game outcomes. The house edge applicable to each game type is inherent in the game's published return-to-player (RTP) percentage.

tv999 accepts no liability for losses resulting from a player's misunderstanding of the rules of any casino game. It is your sole responsibility to understand the rules, odds, and potential outcomes of any game before wagering real money.

The following activities are strictly prohibited on the tv999 platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent ban, forfeiture of account balances, and may result in the matter being referred to law enforcement authorities:

• Money laundering: Using the tv999 platform to deposit, transfer, or withdraw funds derived from criminal activity.
• Fraud: Providing false identity documents, using stolen payment credentials, or obtaining bonuses through deception.
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live casino games, or any other multiplayer format.
• Automated betting: Using bots, scripts, macros, or any automated software to place bets, navigate the platform, or exploit pricing inefficiencies.
• Arbitrage abuse: Systematically exploiting pricing differences across markets or between tv999 and other platforms to guarantee profit, where such activity is identified as abusive rather than recreational.
• Technical exploitation: Deliberately exploiting software errors, display bugs, or system vulnerabilities to gain an unfair advantage.
• Underage gambling: Registering or attempting to use the platform if you are under the age of 21.
• Third-party account use: Accessing or operating another person's tv999 account, or permitting another person to access your account.

tv999 is committed to promoting responsible gambling and player welfare. We provide tools that allow players to manage their gambling activity, including deposit limits, loss limits, session time limits, and self-exclusion options. These tools are accessible through your account settings or by contacting our support team at [email protected].

If you believe that your gambling has become or may be becoming problematic, we strongly encourage you to make use of these tools immediately and to seek support from a qualified organisation. Self-exclusion requests submitted to tv999 support will be actioned within 24 hours. Once a self-exclusion is active, re-opening the account before the exclusion period has elapsed is not possible.

tv999 strictly enforces a 21+ age policy. Any account found to be operated by a person under the age of 21 will be closed immediately, all pending bets will be voided, and all deposits will be returned to the originating payment method.

For more information, please visit our dedicated Responsible Gaming page.

All content published on the tv999 platform — including but not limited to logos, trademarks, trade names, website design, graphics, software, text, data compilations, and game content — is the exclusive property of tv999 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the tv999 platform solely for your personal, non-commercial use. This licence does not include the right to reproduce, modify, distribute, publicly display, scrape, reverse-engineer, or create derivative works from any tv999 content, software, or data without prior written authorisation from tv999.

To the maximum extent permitted by applicable law, tv999 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including losses arising from:

• Platform downtime, technical interruptions, or connectivity failures beyond tv999's reasonable control.
• Errors in odds, game outcomes, or market data that have been promptly corrected upon discovery.
• Losses incurred as a result of your own betting or gaming decisions.
• Unauthorised access to your account resulting from your failure to maintain credential security.
• Actions of third-party game providers or payment service providers.

Nothing in these Terms shall exclude or limit tv999's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

tv999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account and using the tv999 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

tv999 will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for marketing purposes without your explicit consent. Data may be shared with payment processors, identity verification providers, and fraud prevention services where necessary to operate the platform and comply with applicable legal obligations.

tv999 reserves the right to amend, update, or replace these Terms at any time. Where a material amendment is made, tv999 will endeavour to provide reasonable notice to registered players via email or a prominent notice on the platform. The amended Terms will be effective from the date stated in the updated document.

Your continued use of the tv999 platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account and cease all use of the platform prior to the effective date of the amendment.

These Terms and any dispute arising out of or in connection with your use of the tv999 platform shall be governed by and construed in accordance with applicable law. tv999 operates as a platform serving players in Bangladesh and conducts its operations in compliance with applicable standards for online gaming platforms serving the Bangladeshi market.

In the event of a dispute between you and tv999, we encourage you to contact our support team in the first instance to seek an amicable resolution. tv999 is committed to resolving player complaints fairly, transparently, and in a timely manner.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the tv999 platform, please contact our support team. Support is available 24 hours a day, 7 days a week.

Email (plain text — not a link): [email protected]

Our support team endeavours to respond to all enquiries within 24 hours. When contacting support regarding a specific account, transaction, or bet, please have your account username and relevant transaction reference available to assist us in resolving your query efficiently.