Your Privacy Matters at tv999 — How We Handle Your Data
At tv999, the privacy and security of every player's personal data is treated as a fundamental obligation, not an afterthought. This Privacy Policy sets out exactly what data we collect, why we collect it, how we use it, and what rights you hold over your information as a player on Bangladesh's premier online betting platform.
Our Privacy Principles
Six core commitments that define how tv999 approaches the collection, use, and protection of your personal data.
tv999 collects only the personal data that is strictly necessary to provide our services, verify your identity, and comply with legal obligations. We do not collect data speculatively or without a defined purpose.
Personal data collected by tv999 is used exclusively for the purposes stated in this Privacy Policy. We do not repurpose your data for unrelated activities, and we do not sell your personal information to third parties for their own marketing use.
All data stored and transmitted on the tv999 platform is protected using industry-standard 256-bit SSL encryption. Access to personal data is restricted to authorised personnel only, and our security posture is reviewed and updated on a regular basis.
tv999 is committed to being open about what data we hold and why. This Privacy Policy is written in plain, accessible English so that every player across Dhaka, Chittagong, Sylhet, and beyond can understand their rights without needing a legal background.
We take reasonable steps to ensure that the personal data we hold is accurate, complete, and kept up to date. Players are encouraged to update their account details promptly whenever their personal information changes.
tv999 retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Data that is no longer needed is securely deleted or anonymised.
- 1. Who We Are
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Legal Basis
- 6. Sharing Your Data
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Your Rights
- 10. Data Security
- 11. Children's Privacy
- 12. Third-Party Links
- 13. Policy Changes
- 14. Contact Us
This Privacy Policy ("Policy") describes how tv999 ("tv999", "we", "us", or "our"), operator of the online betting and gaming platform at tv999.io, collects, processes, stores, and shares personal data relating to registered players, prospective users, and visitors to the platform ("you" or "your"). This Policy forms part of, and should be read alongside, the tv999 Terms & Conditions. By registering an account or using any part of the tv999 platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, please discontinue use of the platform.
tv999 is an online betting and gaming platform operating at tv999.io, providing sports betting, live casino, and slot gaming services primarily to players based in Bangladesh. The platform supports deposits and withdrawals in Bangladeshi Taka (BDT) via popular local payment methods including bKash, Nagad, Rocket, and Upay.
For the purposes of this Privacy Policy, tv999 acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, tv999 is responsible for determining the purposes and means by which your personal data is processed.
All queries, requests, and concerns relating to the privacy of your personal data should be directed to our support team at the contact details provided in Section 14 of this Policy.
tv999 collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport or NID scan | Account registration and KYC verification |
| Contact Data | Mobile number, email address, residential address (district/division in Bangladesh) | Account registration |
| Financial Data | bKash/Nagad/Rocket account number, bank account details, transaction history, deposit and withdrawal amounts in BDT | Deposit, withdrawal, and payment processing |
| Betting & Gaming Data | Bets placed, games played, wager amounts, win/loss history, session duration | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automatic collection on platform access |
| Usage Data | Pages visited, features used, clickstream data, session duration, referral source | Automatic collection on platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact tv999 support |
tv999 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. If any such data is inadvertently provided to us, it will be deleted promptly upon identification.
tv999 collects personal data through the following channels:
- Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or submitting any form on the platform.
- Automated technologies: Technical and usage data collected automatically when you access and interact with the tv999 platform, including data collected via cookies, server logs, and similar tracking technologies. See Section 7 for full details on our use of cookies.
- Payment processors: Financial and transaction data received from our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other partner banks — in connection with deposits and withdrawals you initiate.
- Identity verification providers: Where we use third-party KYC (Know Your Customer) service providers to assist in verifying your identity, those providers may return verified data back to tv999 for the purpose of completing the verification process.
- Fraud prevention services: Data received from fraud detection and anti-money laundering (AML) screening services that assist tv999 in identifying and preventing fraudulent activity on the platform.
tv999 uses the personal data we collect for the following purposes:
- Account management: Creating, maintaining, and administering your tv999 player account, including processing your registration and verifying your eligibility to use the platform.
- Identity and age verification: Confirming that you are at least 21 years of age and that the identity information you have provided is accurate, as required by our responsible gaming and anti-fraud obligations.
- Payment processing: Processing deposits and withdrawals in BDT via your chosen payment method, and maintaining accurate transaction records.
- Platform delivery: Providing access to sports betting markets, cricket events (BPL, IPL, T20 World Cup), live casino tables, slot games, and all other features of the tv999 platform.
- Customer support: Responding to your queries, complaints, and support requests in a timely and accurate manner.
- Responsible gaming: Monitoring betting patterns and gaming behaviour to identify potential problem gambling indicators, and applying responsible gaming tools such as deposit limits and self-exclusion where appropriate.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities.
- Legal compliance: Meeting our obligations under applicable laws and regulations, including record-keeping, AML screening, and responding to lawful requests from regulatory or law enforcement authorities.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve the user experience.
- Marketing communications: Where you have given your consent, sending you relevant promotional offers, bonus notifications, and updates about tv999 products and services. You may withdraw this consent at any time by contacting support.
tv999 processes your personal data on the following legal grounds, depending on the specific processing activity:
- Performance of a contract: Processing that is necessary to deliver the tv999 service you have registered for — including account management, payment processing, and platform access.
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification, AML obligations, and record-keeping duties.
- Legitimate interests: Processing carried out in pursuit of tv999's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
- Consent: Processing based on your explicit, freely given consent — most commonly in the context of marketing communications. You have the right to withdraw your consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
Important: tv999 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial or marketing purposes. Sharing is strictly limited to the categories described in this section.
tv999 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners — solely for the purpose of processing your deposits and withdrawals.
- Identity verification providers: Third-party KYC and age verification services engaged to help tv999 meet its identity verification obligations.
- Fraud and AML screening services: Service providers that assist tv999 in detecting and preventing fraudulent activity and money laundering.
- Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other game studios that supply games to the tv999 platform. These providers may receive technical session data necessary to deliver their games.
- IT and infrastructure providers: Cloud hosting, database, and cybersecurity service providers that support the operation and maintenance of the tv999 platform.
- Legal and regulatory authorities: Where tv999 is required by law, court order, or regulatory direction to disclose personal data to a competent authority, we will do so and will, where legally permissible, notify the affected player.
All third-party service providers engaged by tv999 are required to process personal data only in accordance with tv999's documented instructions and to maintain appropriate technical and organisational security measures.
tv999 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. The following categories of cookies are used on tv999.io:
- Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without impairing platform functionality.
- Performance cookies: Collect anonymised data about how players use the platform — such as which pages are visited most frequently and where errors occur — to help us improve the user experience.
- Functional cookies: Remember your preferences (such as your chosen language or display settings) to deliver a more personalised experience on return visits.
- Analytics cookies: Used to understand aggregate usage patterns across the platform. Data collected by analytics cookies is anonymised and used exclusively for internal reporting purposes.
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect the functionality of your tv999 account. For more information on managing cookies in your specific browser, please consult your browser's help documentation.
tv999 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention guidelines apply:
- Account data: Retained for the duration of your active account relationship with tv999, and for a minimum of 5 years following account closure, to meet legal, regulatory, and dispute resolution requirements.
- Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction, in accordance with applicable financial record-keeping obligations.
- Identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the KYC process.
- Betting and gaming history: Retained for the duration of the account relationship and for a minimum of 3 years following account closure.
- Support correspondence: Retained for a period of 3 years from the date of the last interaction.
- Marketing consent records: Retained for as long as you hold an active account and for 2 years following withdrawal of consent or account closure, whichever is later.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where full deletion is not immediately practicable, the data will be placed in secure archival storage and access will be restricted until deletion can be completed.
As a player on the tv999 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14.
Your Data Rights Explained
tv999 respects your rights over your personal data. Here is a plain-English summary of each right available to you as a registered player.
You may request a copy of all personal data tv999 holds about you. We will respond to access requests within 30 days of receipt.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
You may request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to legal retention obligations.
In certain circumstances, you may request that tv999 restrict the processing of your data — for example, while a dispute about accuracy is being resolved.
Where processing is based on consent or contract, you may request that we provide your personal data in a structured, machine-readable format.
You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. We will honour such objections unless we have compelling grounds to continue.
tv999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the tv999 platform.
- Encryption at rest for sensitive stored data, including identity documents and financial records.
- Role-based access controls ensuring that only authorised personnel with a specific operational need can access personal data.
- Regular security assessments and penetration testing to identify and remediate vulnerabilities.
- Two-factor authentication options available for player accounts to provide an additional layer of login security.
- Automated fraud monitoring to detect and block suspicious login attempts and unusual account activity.
While tv999 takes its security obligations seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, tv999 will notify affected players without undue delay, in accordance with applicable notification obligations.
You are responsible for maintaining the confidentiality of your account credentials. tv999 will never ask you for your password via email, chat, or any other channel. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].
21+ Age Restriction: The tv999 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21.
tv999 is committed to protecting the wellbeing of minors. If we become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. All deposited funds will be returned to the originating payment method.
If you believe that tv999 may have inadvertently collected personal data from a minor, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.
The tv999 platform may contain references to third-party services, payment providers, and game studios. This Privacy Policy applies exclusively to the tv999 platform and does not extend to any third-party websites, applications, or services. tv999 is not responsible for the privacy practices or data handling policies of any third-party service.
We encourage you to review the privacy policies of any third-party service you interact with, particularly when providing personal data to payment providers such as bKash, Nagad, or Rocket when initiating transactions.
tv999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will update the effective date at the top of this Policy and, where practicable, notify registered players via email or a prominent notice on the platform.
Your continued use of the tv999 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the platform and contact support to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by tv999, please contact our support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within 5 business days.
Support email (plain text — not a clickable link): [email protected]
When submitting a data subject access request or any other privacy-related request, please include your registered account username and a clear description of your request to help us handle it as efficiently as possible. For identity verification purposes, we may ask you to confirm certain account details before processing your request.
Explore tv999 With Confidence
Your data is protected. Your privacy is respected. Now enjoy cricket betting, live casino, and slots on Bangladesh's most trusted online betting platform — all in BDT with instant mobile banking deposits.
21+ only. Please gamble responsibly. All transactions in Bangladeshi Taka (BDT).